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Customer service

KEY TASKS FOR AN OUTSOURCED

Order managementOrder entry, application submissions, and process and stakeholder engagement.

Customer Liaison Calls ( subject to your phone system ), chat, emails, and various CRM usage.

Pre service ProvisionFollow up stakeholders on outstanding requirements, checklists, and customer liaison for service provisioning.

Supplier LiaisonWorkorders, purchase orders, worker or contractor availability, and confirming jobs ( calls, emails, CRM, texts, calendars ).

Follow UpOutstanding services provision, additional work booking, and finance team liaison.

After Sales Service Answering queries, dealing with issues, complaint management , and customer feedback.

Any Other Bespoke Tasks

Level 1 of Expertise

  • Degree in finance / admin / business
  • Proficient in all relevant software
  • Proficient English written and verbal

Standard Inclusions

  • Office overhead, day to day management, hardware, (up to date desktop with dual monitors), standard software, desk, chair, lockers
  • Holiday and sick pay, 13th cheque, staff development days

Full-time Monthly Cost

Enquire with us today for a quotation.

Sample CV
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