Some key tasks FOR AN
Offshore Customer Service staff membeR
Order managementOrder entry, application submissions, and process and stakeholder engagement.
Customer Liaison Calls ( subject to your phone system ), chat, emails, and various CRM usage.
Pre service ProvisionFollow up stakeholders on outstanding requirements, checklists, and customer liaison for service provisioning.
Supplier LiaisonWorkorders, purchase orders, worker or contractor availability, and confirming jobs ( calls, emails, CRM, texts, calendars ).
Follow UpOutstanding services provision, additional work booking, and finance team liaison.
After Sales Service Answering queries, dealing with issues, complaint management , and customer feedback.
Any Other Bespoke Tasks
Level 1 of Expertise
- Degree in finance / admin / business
- Proficient in all relevant software
- Proficient English written and verbal
Standard Inclusions
- Office overhead, day to day management, hardware, (up to date desktop with dual monitors), standard software, desk, chair, lockers
- Holiday and sick pay, 13th cheque, staff development days
Full-time Monthly Cost
Enquire with us today for a quotation.